1. Introduction
At Malick1.com, we are committed to providing high-quality products and ensuring customer satisfaction. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds. Please read this policy carefully to understand your rights and responsibilities.
2. Products Covered
This policy applies to physical products sold on our website, including aluminum and steel doors, windows, railings, ACP lamination, wooden doors, fancy door fittings, and other related items.
3. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Timeframe: Returns must be initiated within 14 days of receiving the product.
- Condition: The product must be unused, in its original packaging, and in the same condition as when it was received. Products that are damaged, altered, or used are not eligible for return.
- Proof of Purchase: A valid receipt or proof of purchase must be provided.
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at ka7872091@gmail.com with the subject line “Return Request” and include the following details:
- Order number
- Product name and description
- Reason for return
- Photos of the product (if applicable)
- Return Authorization: Upon receiving your return request, we will review it and provide you with a Return Authorization Number and instructions on how to return the product.
- Return Shipping: Ship the product back to us using the provided return instructions. The return address is:
- National Ply and Aluminium
- Azad Hind Nagar, Harmu,
- Ranchi, Jharkhand, India
5. Costs and Fees
- Shipping Costs: The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective product).
- Restocking Fees: A restocking fee of 10% of the product price may apply for certain items. This fee will be deducted from the refund amount.
6. Refund Processing
- Inspection: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Refund Method: Approved refunds will be processed to the original payment method used for the purchase. Please allow up to 14 business days for the refund to be reflected in your account.
- Partial Refunds: If only part of an order is returned, a partial refund will be issued for the returned items only.
7. Non-Returnable Items
Certain items are non-returnable, including:
- Customized Products: Products that have been customized or made to order cannot be returned.
- Clearance Items: Items marked as clearance or final sale are not eligible for returns or refunds.
8. Exchange Policy
We do not offer exchanges. If you wish to exchange a product, please return the original product and place a new order.
9. Contact Information
For any questions or concerns regarding returns or refunds, please contact our customer support team at:
- Email: ka7872091@gmail.com
- Address: National Ply and Aluminium, Azad Hind Nagar, Harmu, Ranchi, Jharkhand, India
10. Policy Updates
We reserve the right to update or modify this Refunds and Returns Policy at any time. Changes will be posted on our website, and the updated policy will apply to all returns and refunds initiated after the effective date.